Read our
Privacy Policy
Privacy Policy
Effective Date: 15 September 2025
At Waterstones (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.waterstones.com or interact with us in other ways.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide to Us
Name, email address, phone number
Billing and shipping address
Payment details (processed via secure third-party gateways)
Account login credentials
Communications or inquiries sent to us
b. Information We Automatically Collect
IP address and browser type
Device information
Pages visited and time spent
Cookies and tracking technologies (see our Cookie Policy)
c. Information from Third Parties
Marketing partners
Payment processors
Analytics providers (e.g., Google Analytics)
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide customer support
Improve our website and services
Send transactional emails and updates
Personalize your experience
Send marketing communications (if you’ve opted in)
Detect and prevent fraud or other illegal activity
3. Legal Basis for Processing (GDPR)
If you are located in the UK or EU, we process your personal data based on:
Your consent
The necessity of processing for contract performance
Compliance with legal obligations
Legitimate interests (e.g., improving our services)
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
Service providers (e.g., payment processors, shipping companies)
Analytics and marketing platforms
Legal authorities, when required by law
Affiliated entities and partners, in accordance with applicable laws
5. Your Rights
Depending on your location, you may have the following rights:
Access to your personal data
Correction of inaccurate data
Deletion of your data (“Right to be Forgotten”)
Data portability
Objection to processing or direct marketing
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at contact@waterstones.com.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., tax or accounting obligations).
7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no system is 100% secure, so we cannot guarantee absolute security.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Waterstones
Email: contact@waterstones.com
Address: Airport Business District, Andheri East, Mumbai.
